:root{--bg:#f4f5f7;--card:#fff;--text:#1a1d21;--muted:#5f6670;--line:#dde1e6;--accent:#1f5eff;--accent-soft:#eef3ff;--green:#15803d;--red:#b91c1c;--amber:#b45309}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;font:16px/1.45 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;background:var(--bg);color:var(--text)}
a{color:var(--accent)}
h1{font-size:22px;margin:8px 0 12px}
h2{font-size:17px;margin:14px 0 8px}
h3{font-size:15px;margin:10px 0 6px}
p{margin:0 0 10px}
main{max-width:1100px;margin:0 auto;padding:12px 12px 40px}
.muted{color:var(--muted)}
.small{font-size:13px}

/* nav */
nav.top{position:sticky;top:0;z-index:10;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:6px;padding:0 10px;min-height:48px;overflow-x:auto;white-space:nowrap}
nav.top .brand{display:inline-flex;align-items:center;min-height:48px;font-weight:700;color:var(--text);text-decoration:none;padding:0 6px}
nav.top .links{display:flex;flex:1}
nav.top .links a{display:inline-flex;align-items:center;min-height:48px;padding:0 10px;color:var(--muted);text-decoration:none;font-weight:500}
nav.top .links a.active{color:var(--text);font-weight:700;box-shadow:inset 0 -3px 0 var(--accent)}
nav.top .who{display:flex;align-items:center;gap:4px;color:var(--muted);font-size:14px}
nav.top form{margin:0}

/* buttons and inputs */
.btn{display:inline-flex;align-items:center;justify-content:center;min-height:44px;padding:0 16px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--text);font:inherit;font-weight:600;text-decoration:none;cursor:pointer}
.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}
.btn.big{width:100%;min-height:54px;font-size:18px}
.btn.call{background:var(--green);border-color:var(--green);color:#fff;font-size:22px;margin:8px 0 10px}
button.link{background:none;border:0;color:var(--accent);font:inherit;padding:8px 10px;min-height:44px;cursor:pointer;text-decoration:underline}
input,select,textarea{font:inherit;font-size:16px;min-height:44px;padding:8px 10px;border:1px solid var(--line);border-radius:8px;width:100%;background:#fff;color:var(--text)}
textarea{min-height:0;resize:vertical}
input[type=radio],input[type=checkbox]{width:auto;min-height:0;padding:0}
label{display:block;font-weight:600;font-size:14px;margin-bottom:10px}
.btn:disabled{opacity:.6;cursor:default}
label input,label select,label textarea{margin-top:4px;font-weight:400}
.err{border-color:var(--red)}

/* cards and lists */
.card{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:12px;margin-bottom:10px}
.list{list-style:none;padding:0;margin:0}
.list.plain li{padding:8px 0;border-bottom:1px solid var(--line)}
.row{display:flex;align-items:center;gap:10px}
.row .main{flex:1;min-width:0;text-decoration:none;color:inherit}
.row .name{display:block}
.name{font-weight:700;color:var(--text);text-decoration:none;font-size:17px;overflow-wrap:anywhere}
.meta{color:var(--muted);font-size:14px}
.badge{display:inline-block;font-size:12px;font-weight:700;padding:1px 6px;border-radius:5px;background:#e8eaee;color:var(--text);vertical-align:middle}
.badge.ticket{background:#fff3c4;color:#6b4e00}
.tier-A{background:#dcfce7;color:var(--green)}
.tier-B{background:#fef3c7;color:var(--amber)}
.banner{background:#fef3c7;border:1px solid #f5d27a;color:#7a4a00;padding:10px 12px;border-radius:8px;margin-bottom:10px}
.banner.error{background:#fee2e2;border-color:#f5a5a5;color:var(--red)}
.banner.ok{background:#dcfce7;border-color:#9ad9ac;color:var(--green)}
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin-bottom:12px}
.stat{background:#fff;border:1px solid var(--line);border-radius:10px;padding:8px;text-align:center}
.stat b{display:block;font-size:22px}
.stat span{font-size:12px;color:var(--muted);text-transform:uppercase}
.actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.actions .btn{flex:1}
.actions form{margin:0;flex:1;display:flex}

/* lead page */
.lead-head h1{margin:0 0 4px}
.ask{font-size:18px;margin:6px 0}
.ask b{font-size:24px}
.linkrow{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:12px}
.linkrow .btn{flex:1;min-width:90px}
.outcome{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:12px;margin-bottom:6px}
.outcome h2{margin-top:4px}
.step{margin-bottom:12px}
.choices{display:grid;gap:8px;grid-template-columns:1fr 1fr}
.choice{display:flex;align-items:center;gap:8px;min-height:56px;padding:0 14px;border:2px solid var(--line);border-radius:10px;background:#fff;font-weight:600;font-size:17px;margin:0;cursor:pointer;user-select:none}
.choice.checked,.choice:has(input:checked){border-color:var(--accent);background:var(--accent-soft)}
.js .choice input{position:absolute;opacity:0;width:0;height:0}
.sms textarea{margin-bottom:8px}
.skip{text-align:center}
.inline{display:flex;gap:8px;align-items:flex-end;margin:10px 0}
.inline label{flex:1;margin:0}
dl.kv{display:grid;grid-template-columns:auto 1fr;gap:4px 12px;margin:0 0 8px;font-size:14px}
dl.kv dt{color:var(--muted)}
dl.kv dd{margin:0;overflow-wrap:anywhere}
details{border-top:1px solid var(--line)}
details summary{cursor:pointer;font-weight:600;min-height:44px;display:flex;align-items:center}
details p{white-space:pre-wrap;font-size:14px}
.calls{list-style:none;padding:0;margin:0}
.calls li{padding:8px 0;border-bottom:1px solid var(--line);font-size:14px}
.calls li:last-child{border-bottom:0}
.calls .note{white-space:pre-wrap;margin-top:4px}

/* progressive enhancement: hidden until app.js reveals it */
.js [data-show]{display:none}
.js [data-show].on{display:block}

/* board */
.board{display:flex;gap:10px;overflow-x:auto;padding-bottom:8px;-webkit-overflow-scrolling:touch;scroll-snap-type:x proximity}
.col{flex:0 0 280px;scroll-snap-align:start;background:#eceef2;border-radius:10px;padding:8px;max-height:75vh;display:flex;flex-direction:column}
.col h2{font-size:15px;margin:4px 6px 8px;display:flex;justify-content:space-between}
.col .count{color:var(--muted);font-weight:500}
.col .cards{overflow-y:auto;flex:1;min-height:40px}
.lead-card{padding:10px}
.lead-card select{min-height:40px;padding:4px 8px;margin-top:6px}
.fail{color:var(--red);margin-top:4px}

/* tables */
.scroll{overflow-x:auto;margin-bottom:12px}
table{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);font-size:14px}
th,td{text-align:left;padding:8px 10px;border-bottom:1px solid var(--line);white-space:nowrap}
th{font-size:12px;color:var(--muted);text-transform:uppercase}
tr:last-child td{border-bottom:0}
td.biz{white-space:normal}
td.biz a{display:flex;align-items:center;min-height:44px;overflow-wrap:anywhere}

/* leads filters, admin */
.filters{display:grid;gap:8px;grid-template-columns:1fr 1fr;margin-bottom:10px}
.filters .q{grid-column:1/-1}
.user-row{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.user-row .main{flex:1 1 100%;min-width:0}
.user-row form{display:flex;gap:6px;align-items:center;margin:0}
.user-row form input{width:auto;min-width:150px}
.grid3 label{margin-bottom:8px}

/* login */
.login{max-width:380px;margin:8vh auto 0}
.login h1{text-align:center}

@media (max-width:719px){
  /* phone: brand and user name go, so Queue, Pipeline, Leads, Admin and Logout fit in one row */
  nav.top .brand,nav.top .who span{display:none}
  /* leads table becomes a stacked list: business on its own line, the other fields inline under it */
  .leads,.leads tbody{display:block}
  .leads thead{display:none}
  .leads tr{display:flex;flex-wrap:wrap;gap:0 8px;padding:4px 10px;border-bottom:1px solid var(--line)}
  .leads tr:last-child{border-bottom:0}
  .leads td{display:inline;padding:0;border:0;white-space:normal;color:var(--muted)}
  .leads td.biz{flex:1 1 100%;font-size:17px;font-weight:700}
  .leads td:empty{display:none}
}

@media (min-width:720px){
  main{padding:16px}
  .filters{grid-template-columns:2fr 1fr 1fr 1fr auto}
  .filters .q{grid-column:auto}
  .grid3{display:grid;grid-template-columns:1fr 1fr 1fr auto;gap:8px;align-items:end}
  .grid3 label{margin:0}
  .user-row .main{flex:1 1 auto}
  .col{flex-basis:300px}
  .linkrow .btn{flex:0 0 auto}
}